INFOSYS Recruitment Senior Tech Support Associate - Apps For Completed Associate’s degree or a high school diploma Salary up to 195,000$/year Job in United States Apply Online

Company:	INFOSYS
Job Role:	Senior Tech Support Associate - Apps
Experience:	(2 To 4 years)
Vacancy:	8+
Qualification:	Completed Associate’s degree or a high school diploma
Salary:	195,000$/year
Location:	Anywhere in the US
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Apply Mode:	(Online)
Start Date :	02/08/2021

                         

About the Company:

Information Systems was founded in Pune, Maharashtra, India in 1981 by seven engineers. [9] It was organized as Infosys Consultants Private Limited on 2 July 1981. [10] It relocated to Bangalore, Karnataka, in 1983.

It changed its name to Infosys Technologies Private Limited in April 1992 and to Infosys Technologies Limited in June 1992 when it became a public company. The company was later renamed Infosys Limited[11] in June 2011.

Job Description:

Senior Tech Support Associate- Application Development:

We are growing our US team by the hundreds this year. It’s a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs, continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.

As a Senior Tech Support Associate, you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.

Basic Qualifications:

• Completed Associate’s degree or a high school diploma with a minimum of 4 years of work experience
• Exposure to computer skills
• Attention to detail and problem solving ability
• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
• Positions are across multiple locations within USA including Indianapolis IN, Raleigh NC, Hartford CT, Richardson TX, Scottsdale AZ. Candidate must be located within commuting distance or be willing to relocate to the area. This position may require travel and/ or relocation.

Preferred Qualifications:

• Experience with programming language, network, infra skills
• Experience with Microsoft Office tools, creating / maintaining excel spreadsheets
• Ability to analyze data and communicate ideas clearly

Responsibilities :

• include but not limited to:
• Participate in designing and detailing processes related to the software development life cycle
• Trouble-shoot issues, document process, review checklists, and develop reference implementations
• Provide application development support
• Provide production support – monitor applications, batch jobs, servers, network devices, databases, operating systems, raise and acknowledge tickets
• Provide support services during scheduled releases, upgrades and software roll outs
• Provide data for analysis of Level 1 issues logged and classify based on similar categories
• Support technical team in deployment with activities to ensure a smooth go-live of new processes, products, or systems
• Understand the existing system and processes to document
• Reverse knowledge transfer to document the process of support and maintenance
• Prepare and submit daily status reports to the lead, update work progress in project trackers as required
• In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will applyThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

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