Air Arabia Hiring Call Center Agent-Inbound Job in Morocco🇲🇦 Salary Upto120000-MAD/PA Apply Online

Company:	Air Arabia
Job Role:	Call Center Agent-Inbound
Experience:	Freshers (0 years):
Vacancy:	3+
Qualification:	High school/Diploma/Bachelor's degree
Salary:	Upto120000-MAD/PA
Location:	Morocco
Join us on Telegram	Click Here
Apply Mode:	(Online)
Start Date:	30-08-2021

About the Company:

Air Arabia (Maroc) is a joint venture company and member of Air Arabia Group. Based in Mohamed V airport in Casablanca, Air Arabia's second hub, the carrier is Morocco's new low cost carrier (LCC). The airline was launched on April 29, 2009 and offers services to a wide range of Europien destinations.

Job Description:

Occupation Purpose 

• To help the Contact Center area across the whole organization by taking care of clients' inbound calls and giving data on the different items and administrations; preparing flight and occasions reservations, changes and undoings; advancing other ancillaries and administrations to expand deals and improve clients' experience guaranteeing usefulness is in accordance with set measures and friends' embraced approaches and methodology. 

Key Result Responsibilities 

• Handles clients' enquiries, solicitations and grievances in a positive viable way while guaranteeing organization's marking and corporate picture are reflected in a positive way and according to endorsed quality norms. 
• Reacts to clients' approaching calls relating to a wide range of enquiries, solicitations, and grievances convenient and precisely to mirror a positive picture of the organization. 
• Gives exact data about the organization's items and administrations; measures travel appointments, alterations and retractions on reservations. 
• Handles clients' protests of various nature, distinguishes and focuses on issues as indicated by intricacy, and gives quick arrangements likewise. 
• Depending on the situation, raises grievances to concerned gatherings in Contact Center or some other division and circles back to activity taken. 
• Advances the organization's items and administrations through strategically pitching, for example, ancillaries, occasions bundles, faithfulness programs, and so forth guaranteeing month to month targets are met along these lines expanding the income and deals. 
• Converts lead calls to Contact Center deals specialists and field deals specialists depending on the situation and circles back to clients to guarantee enquiries been reacted to successfully. 
• Key Result Responsibilities - Continued 
• Shows intensive comprehension of the Contact center exercises and functionalities, upholds the group in everyday tasks guaranteeing greatest efficiency, adaptability, and collaboration are accomplished. 
• Guarantees all key presentation pointers for consumer loyalty are accomplished, including concurred administration levels, quality guidelines and usefulness. 
• Exhibits eagerness and collaboration in learning new drives and techniques that enhance the general presentation. 
• Capabilities (Academic, preparing, dialects) 
• Secondary School/Diploma or same. 
• Fit for utilizing innovation frameworks and instruments like Microsoft Office. 
• Great in English and Arabic Languages; (Non-Arabic speakers to be viewed as in light of Line Manager's endorsement as it were). 
• No conference or articulatory issues. 

Work Experience 

• No past experience is needed for this job; any experience would be treated as a benefit. 
• Ability of understanding business sector drifts and directing them prompting compelling client care arrangements 
• Has successful relational abilities that empower him/her use in building deals and advertising procedures. 
• Fit for understanding clients' issues and direct them in the right channel. 
• Capacity to work for extended periods and under tension. 
• Equipped for distinguishing issues and quickly responding to circumstances of various nature like irate clients, objections and exceptional solicitations. 
• Exhibits the capacity to contribute and effectively convey against business technique and set.

Join Our What'sApp Groups Click Here
How to Apply Click on the Below link, it will redirect you to source Page and apply there.

Apply Now Click Here

Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps