| Company: | SCHNEIDOR ELECTIC |
|---|---|
| Job Role: | IT Support Engineer |
| Experience: | (3 To 5 years): |
| Vacancy: | 10+ |
| Qualification: | BE/BTech,IT,Diplomo,Elctrical Engineering Or Related Field |
| Salary: | 65000Diham/Year |
| Location: | Dubai |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Schneider's mission is to empower all to make the most of our energy and resources, bridging progress and sustainability. Schneider calls this Life Is On.
Access to energy and digital is a basic human right. accelerated digitization in a more electric world has catalyzed a tectonic shift in energy transition and industrial revolution for our generation. As part of the United Nations Sustainable Development Goals, electricity is the most efficient and best vector for decarbonization; paired with circular economy approaches, we will have climate-positive impacts.
Access to energy and digital is a basic human right. accelerated digitization in a more electric world has catalyzed a tectonic shift in energy transition and industrial revolution for our generation. As part of the United Nations Sustainable Development Goals, electricity is the most efficient and best vector for decarbonization; paired with circular economy approaches, we will have climate-positive impacts.
Job Description:
Summary of the position
The CBF2- Tech PartnerOn-Site Support Engineer is responsible for supporting Schneider Electric work and infrastructure equipment (including network-related ones) physically on-site at Schneider Electric facilities, including but not limited to:
On-site services for workplace equipment
- Support at the desk,
- Hardware failure and repair
- Warranty Management (management of vendor and third-party contracts)
- IMACD (Installation, Move, Add, Change, and Disposal)
- Tracking of hardware and software assets
- Management of stock levels
- Non-catalogued onsite services (Non-standard requests)
On-site services for infrastructure equipment
- Support for server and network administrators
- Escort services for external suppliers
- Non-catalogued onsite services (Non-standard requests)
- Level 1 support/responsibility for IT infrastructure
- Provide Desk Side Support to end users when incidents cannot be resolved remotely through the Service Desk.
- Provides hardware break-fix support services when a whole unit has to be replaced due to a hardware incident.
- Provides asset tracking for Schneider workplace equipment. Ensure CMDB is updated to reflect new equipment deployments, equipment reassignments, equipment returns, etc.
- Provides Eyes & Hands support on infrastructure equipment, under the management of the remote administration team.
- Manage and deploy non-network attached printers, storage devices, and other peripherals.
- Provide physical on-site and/or remote support to users in remote locations.
- Provide on-site support for any server upgrades.
- Provide audio/visual equipment support at the L1 level.
- Provide technical support for internal/external end users during special events such as annual meetings, board meetings, and training sessions.
- Provide hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, smart phones/tablets, and other mutually agreed and defined devices.
- Coordinate service with external vendors for location infrastructure components.
- Install, relocate, and dispose of network printers.
- Store tapes on-site in a secure location.
External Qualifications
- The ability to be innovative and creative
- An understanding of different platforms and 3-5 years of end-user support experience
- Graduated from a technical college (2 years) related to computer science
- Flexibility in working hours is dependent on need
- Extensive experience with ITSM tools.
- Professionals certified by Microsoft
- Vendor management and governance.
- SCCM, AD, McAfee, Microsoft Outlook, and Office 365.
- Continues to learn the latest platforms and technology tools.
- Understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
- Excellent written and verbal communication skills.
- Research, analytical, and problem-solving skills are excellent
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