| Company: | CYTIVA |
|---|---|
| Job Role: | Global Remote Engineer - BioProcess. |
| Experience: | (4-7 years). |
| Vacancy: | 40+ |
| Qualification: | Bachelor’s degree in Science, Electrical Engineering, Biomedical Engineering, Mechanical Engineering or relevant experience in the BioPharma industry. |
| Salary: | 1,82,000USD/year. |
| Location: | USA, UK, India, France, Singapore. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Cytiva is a global provider of technologies and services that assist and accelerate the development and production of therapeutics. We have a long and rich history, and in 2020 we are starting from scratch.
A range of life-saving activities are carried out by our customers, from fundamental biological research to developing innovative vaccines, biologic drugs, and new cell and gene therapies. The tools and services we provide should enable them to work faster, more effectively, and safely, resulting in better outcomes for patients.
Researchers and manufacturers can create, manufacture and deliver transformative medicines faster, more efficiently, and with greater capacity via Cytiva.is a global biotechnology leader dedicated to accelerating and advancing therapeutic development. Cytiva specializes in creating new vaccines, biologics, and cell and gene therapies, and it is a trusted partner for customers involved in life-saving biological research. Cytiva brings speed, efficiency and capacity to research and manufacturing workflows, enabling the development, manufacture and delivery of transformative medicines to patients.
The Danaher Corporation is an American multinational conglomerate headquartered in Washington, D.C. The company designs, manufactures, and markets professional, medical, industrial, and commercial products. Platforms of the company include Life Sciences, Diagnostics, and Environmental and Applied Solutions. Fortune 500 ranks Danaher 161st.
As one of the top employers for diversity, Danaher was ranked by Forbes in 2019.
In Western Montana, Danaher Creek is named after the company. Mitchell and Steven Rales envisioned a manufacturing company dedicated to continuous improvement while fishing in this creek. Danaher has been a pioneer in adopting Kaizen principles to manufacturing, which represent a lean manufacturing philosophy of continuous improvement and eliminating waste.
Be part of something altogether life-changing:
- In the Life Sciences industry, working at Cytiva means being at the forefront of providing new solutions to transform human health. The incredible customers that we work with are engaged in life-saving activities ranging from developing more effective vaccines, drugs, and cell therapies to fundamental biological research.
- Cytiva provides you with the opportunity to continuously improve both yourself and us - by working on challenges that matter with colleagues who care about each other, our customers, and their patients. At Cytiva, you'll have the opportunity to learn something new every single day, so you can expand your career in the long run.
- In addition to Cytiva, Danaher Life Sciences has nine companies within its community. Developing new technologies that enable researchers to save lives is what we're doing together as a team.
- To work with our expert Global Online Center team of 8 employees around the world, we are looking for a dedicated (Full-time) Online Engineer for BioProcess systems. Is remote service your passion? If so, please get in touch with us.
What you’ll do
- Assume responsibility for assigned OLC cases, prioritize, and follow up with FEs to Customer Care Centers. Remotely support clients across the globe, analyze incoming technical issues, and prioritize jobs. Should be able to diagnose a complete failure and order the correct part in parallel with the FSE assignment.
- Responsible for driving the global OLC process, measuring, tracking, and delivering KPIs resulting in overall success for the team. Update and maintain the knowledge management database and contribute to the Service knowledgebase. Ensure the team is always aware of the status of all issues associated with their designated customers; manage customer complaints from dispatch or identification to resolution.
- To remain current in your knowledge, continue to work closely with global engineers and field engineers.
- Ensure proactive communication with field teams, Service Operations teams, as well as other support functions. We define the training needs through effective communications, IB analysis, and the use of field networks in order to organize and control training.
- Establish action plans to improve service productivity and customer satisfaction by analyzing remote and proactive job results. Work closely with regional teams to analyze results and examine opportunities to improve productivity and efficiency. Assess opportunities for improving the overall service delivery process, remote tools, and support.
Who you are
- Associate’s or bachelor’s degree in Science, Electrical Engineering, Biomedical Engineering, Mechanical Engineering or relevant experience in the BioPharma industry.
- 6+ years of engineering experience and expert level knowledge of the repair and maintenance of BioProcess systems, Unicorn Software networking and advanced IT skills. Demonstrated ability to handle/resolve difficult technical issues remotely. Experience supporting Site Care, Fast Response or Flex Factory customers meeting tight SLAs would be a plus.
- Strong customer-service skills, Highly motivated team-player, prior project or technical leadership experience.
- Demonstrated ability to train/mentor peers, ability to stay calm in pressurized situations and coach people through solving problems, strong written and verbal communications skills that can effectively communicate with a diverse workforce.
- Ability to effectively communicate over the phone and other AR/VR digital remote tools.
- Ability to drive improvements in efficiency, knowledge/experience with the healthcare Biopharma industry.
- Proficient in Microsoft Office Suite, excellent computer skills and networking ability.
Who we are
- When you join us, you’ll also be joining Danaher’s global organization, where 68,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
- Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
- If you’ve ever wondered what’s within you, there’s no better time to find out.
- Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
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Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. The “EEO is the Law” poster is available here.
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