| Company: | ACCURAY |
|---|---|
| Job Role: | Biomedical Field Service Engineer. |
| Experience: | (3 years). |
| Vacancy: | 30+ |
| Qualification: | BE/B.Tech, ME/M.Tech, Related in BS in electronics, Electro-Mechanical or Biomedical Engineering Technology, AS in electronics. |
| Salary: | 1,05,000CHF/year. |
| Location: | Remote, Switzerland. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Radiation therapy has the potential to improve the lives of millions of people, which is why we strive to expand its influence. The company pursues this goal every day by thinking, acting, and executing beyond expectations to provide better, safer radiation therapy solutions and help patients get back to living their lives as quickly as possible.
With our radiotherapy solutions, we are committed to tackling even the most challenging of cases while meeting the needs of the most common patients. The solutions we develop can meet a wide range of patient needs, from robotics to helical radiation therapy delivery.
Give hope. Give health. Make your mark in the fight against cancer.
Every day, Accuray is directly and powerfully impacting the lives of cancer patients - helping them live longer, healthier lives. However, our commitment to innovation offers us a unique opportunity: we can establish new standards of care for cancer patients and survivors around the world by developing, introducing and supporting new delivery systems and software to help overcome cancer.
Radiation therapy systems are developed, manufactured, and sold by Accuray for alternative cancer treatments. Radiation therapy for cancer is shorter, safer, more effective, and more personalized, ultimately allowing patients to live longer and more comfortably.
Job Description
Field Service Engineer EIMEA – Switzerland – Region Suisse Romande
Summary:
Accuray EIMEA is seeking a Field Service Engineer based in the region of Vaud or Geneva (Switzerland). The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as preventative maintenance visits on Accuray systems, primarily to Accuray customers located in the "Suisse Romande” region but occasionally throughout the EIMEA Region. The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals. Applicants must have the ability to work independently and have effective communication skills.
As part of their normal work days, engineers may also work other shifts or work weekends due to the emergent nature of field service work. Accuray's regular work schedules are determined by a combination of customer service requirements and service obligations.
Reporting To Department:
Regional Service Manager
Essential Duties And Responsibilities:
Product Support:
- Support Accuray systems through installation, repair, and maintenance.
- Depending on the machine status or the customer's requirements, support is provided remotely as well as via the internet and on-site.
- By responding to customer calls promptly, clearly and effectively, maintaining a professional appearance, and providing efficient repair and maintenance services, we strive for the highest level of customer satisfaction.
- To ensure that the urgent requirements of our customers are met as quickly as possible and that customer satisfaction is maximized by self-management of schedule and priorities.
- In the Device History File, Accuray Customer Management software should be used to record work activities in a clear and accurate manner.
- Maintenance of parts inventory and timely return of parts that need to be returned to the Accuray stock.
- Responsible for the accuracy and timely completion of field service timesheets and expense reports.
- Support Accuray Customer Service by developing service documentation.
- Provide customer-site personnel with the necessary training regarding maintenance and service activities.
- Assist in identification and development of Field Support tools and test equipment.
- As necessary, follow the company's training. (e.g., six weeks of training at Accuray Headquarters in the US).
- Acquire a comprehensive understanding of Accuray's internal policies and processes.
- Conducts TUV audits at the customers and follows local regulations (for example, radioprotection rules).
- Provide safe operations, vehicle cleanliness and preventative maintenance for the company vehicle (if provided) in accordance with the Accuray fleet vehicle policy
Product Development:
- Assist in providing feedback about service-related product improvements. This could include improving Mean Time to Access (MTTA), Mean Time to Repair (MTTR), or Mean Time Between Failures (MTBF).
- Assist with the development, documentation, and testing of new service tools and product design updates.
- Works well with other engineers, scientists, and subcontractors.
- Attend team meetings, provide documentation as needed, and represent Field Service requirements.
Safety:
- Follow the Accuray Safety Program requirements and work practices.
- Incorporate safety and quality considerations into the product design in a pro-active and consistent manner.
- As soon as possible, communicate with Accuray corporate, or wherever possible, directly address customer quality concerns.
- Follows procedures and mentors others to comply with Accuray's Quality System and Safety and Health Program.
- Assumes responsibility for maintaining a safe work environment.
Physical Requirement:
- The employee is required to lift and/or move inventory, equipment, office supplies, or stored records up to 35 kilos on a regular basis.
- Physical inventory weighing up to 680 kilos must occasionally be moved or transported using lifting devices such as jib cranes, boom cranes, lifting fixtures, hand dollies, and equipment dollies.
- A ladder may occasionally be climbed, knees bent, or the employee crouching as necessary during servicing of equipment.
- Besides the above-mentioned responsibilities, the incumbent may be asked to perform other function-related activities as needed by the business.
Required Qualification:
- Engineer or physicist with a bachelor's degree. We may also consider other qualifications with significant related work experience. An engineering technology degree (e.g., BS in electronics, Electro-Mechanical or Biomedical Engineering Technology, AS in electronics). It is desirable to have a basic knowledge of medical physics.
- At least three years of experience supporting electrical/electronic products in the field or in engineering. An understanding of medical devices would be an asset.
- Working knowledge of electronic test equipment.
- Ability to troubleshoot and solve problems effectively.
- The candidate should have excellent H/W and S/W computer skills, including network knowledge and familiarity with standard office software applications from spreadsheets to word processors. A quick learning curve for new software tools.
- An understanding of the basic administration of Windows-based computers would be an asset.
- Speaking and writing in French and English are fluent.
- Outstanding communication and organizational skills, as well as a strong customer service orientation.
- Team player - the ability to work effectively in a tight-knit team environment.
- Travel is required (50%) as well as occasional short notice and after-hours support. You may be asked to travel internationally in rare cases and may have to spend several weeks away from your home base.
- Applicants must possess a valid driving license and have an excellent driving record (excluding India).
- To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the US on a permanent basis without sponsorship.
EEO Statement:
At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. Every project, every team, and every day becomes richer when our employees come from a variety of professional and personal backgrounds. We will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin - including those with disabilities and veterans.
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