Cognizant Hiring Technology Lead Job In India Salary Upto Rs.100000 Apply Online

Company:	Cognizant
Job Role:	Technology Lead
Experience:	(4-7years):
Vacancy:	5+
Qualification:	Bachelor's Degree In Science/Commerce/Engineering or equivalent
Salary:	Upto Rs.100000.
Location:	Kolkata,India.
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Apply Mode:	(Online)
Deadline:	22-6-2021

About the Company:

Aware (Nasdaq-100: CTSH) is one of the world's driving proficient administrations organizations, changing customers' business, working and innovation models for the advanced time. Our one of a kind industry-based, consultative methodology helps customers imagine, assemble and run more imaginative and proficient organizations. Settled in the U.S., Cognizant is positioned 194 on the Fortune 500 and is reliably recorded among the most respected organizations on the planet. Figure out how Cognizant assists customers with driving with computerized

Job Description:

Qualification:

• Bachelor's in Science/ Commerce/Engineering or equivalent
• Responsibility:

Business/Customer:

• Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
• Adherence to customer security and compliance requirements.
• Implementation of approved change requests in line with customer change management process.
• Responsible for incident life cycle following ITIL / BIC frame work as applicable.
• Adherence to customer communication etiquette.
• Ensure stated productivity requirements are met for the engagement.

Project/Process:

• Review CSAT feedback and ensure timely implementation of corrective actions.
• Participate in Critsit process to resolve the incident in a timely manner.
• Log and triage incidents.
• Coordinate with resolver groups vendors/carriers.
• Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
• Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
• Contribution to continuous service improvement plans (CSI).
• Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
• Effective floor Management.

Team/People:

• Continually assess skill level and provide intervention assistance.
• Contribute to and participate proactively in knowledge sharing sessions.
• Encourage team individuals to participate in organization innovation programs.
• Act as a buddy for new hires.
• Makes recommendations on R&R for team / individual achievement.
• Makes recommendations to team lead on team's performance rating.

Organization:

• Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
• Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).
• Participate in recruitment drives.

Must Have Skills

• Oracle Database Administration
• Employee Status : Full Time Employee
• Shift : Day Job
• Travel : No
• Job Posting : Jun 22 2021

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