| Company: | MICROSOFT |
|---|---|
| Job Role: | Principal UX Research Manager. |
| Experience: | (2-3 years). |
| Vacancy: | 20+ |
| Qualification: | Bachelors Degree or related skills. |
| Salary: | $ 235489 USD/year. |
| Location: | Redmond - Washington - USA. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Microsoft's mission is to empower every individual and every organization on the planet to succeed. We are committed to embracing a growth mindset, to inspiring excellence, and to encouraging teams and leaders to bring their best each day. In this way, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. Microsoft Customer Experience and Success (CEnS) has over 15,000 employees worldwide, and is responsible for the strategy, design, and implementation of the company's end-to-end customer experience. This newly expanded organization reflects Microsoft's ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience. Microsoft has an incredible opportunity to exceed customer expectations and drive greater customer loyalty and trust, resulting in higher customer satisfaction, retention, and growth. Our organization is looking for individuals who are passionate about delivering customer success to help us create a future where customers come to us not only for industry-leading products and services, but also for a differentiated and connected customer experience rooted in our commitment to delivering on customer outcomes.
Summary
Are you interested in contributing insights to one of the fastest growing segments of the Microsoft business? The Microsoft Security division is seeking a strong Principal UX Research Manager to join our multi-disciplinary team and lead the Data Security and Privacy team. Our success is dependent on building and supporting teams that include people from a wide variety of backgrounds and experiences, who can challenge each other’s assumptions with fresh perspective. Our team takes our users seriously, and we are actively innovating our research practices to ensure inclusion and equity in our product making decisions. The role’s broad scope will give you ample room to flex your design research muscles—both on projects that have immediate impact on the business as well as explorations that shape our long-term strategy, vision and UX direction. Leading and inspiring a team of researchers and growing the practice will be a key contributor to the division’s continued success. We're looking for someone that is forward-thinking and willing to challenge & provoke new ideas. This position requires strong leadership, research, storytelling, and organization skills, business acumen and the ability to work across teams. The ability to establish a strong point of view – informed by market and user level insights – and to leverage that to focus and define product strategy is a must. In this role, you’ll use your skills in mixed methods skills as you take on complex and nuanced work to define and drive near and long-term investments. You will work closely with other UX designers, researchers, writers, data science and engineering teams to ensure that we are addressing the most critical needs and opportunities. We’re especially looking for someone who wants to learn, grow, and embody new ways of working. If you embrace growth mindset, have a track record of delivering results, and you light up collaborating with other planners, researchers, designers, product managers and engineers, you will feel right at home on this awesome team.
#MSFTSECURITY
Responsibilities:
- Create research strategies that leverage existing data to complement the additional research that you need to execute. Key to this accountability will be identifying opportunities for growth, gaps and user pain points, as well as potential delighters.
- Define UX approaches, metrics, and work with others on research planning. Innovate and develop new approaches to measure user’s experiences.
- Identify stakeholders across Microsoft and bring them along as you provide the qualitative and quantitative user feedback to influence product development at different granularity, from product strategy to cross-platform coherence to feature usability.
- Tackle problems that require an understanding of complex technical constraints while working to guide near and long-term investments. You should have the organizational agility and acumen to know when to push against product team resistance and when to fold constraints into your recommendations.
- Work across organizational boundaries and across disciplines with UX Designers, other User Researchers, Data Science, Program Managers, and Engineers to ensure that we’re addressing the most critical business and technology objectives to meet the right user needs and opportunities.
- Develop an understanding of technical and non-technical users of Microsoft Security products to ensure we are designing solutions that meet their expectations.
- Lead a team of IC researchers focused on driving growth across new audiences. Create clarity of purpose through scoping, alignment with stakeholders, and prioritization. Deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Qualifications
Required Qualifications:
- Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 12+ years User Experience Research experience
- OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience
- OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field 5+ years User Experience Research experience
- OR equivalent experience.
Preferred Qualifications:
Balance business motivations, value to Microsoft and external partners
- You are eager to learn and understand about diverse audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey
- Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders
Desire to work in-stride with other people:
- PMs, designers, other researchers, marketers Really, you must love this part of the job. The lines between this role and others are often unclear and you must be comfortable with contributing, engaging others despite the ambiguity
- Be ready to win together. This team has intentionally designed a structure where we work together.
Entrepreneurial spirit willing to dig in
- You will need practical and real-world problem-solving skills, as this team moves fast, and your role will be to help unblock barriers in design, build and go-to-market
#joinxc
If the above sounds like you, we can’t wait to talk to you!
EEO
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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