| Company: | SIEMENS HEALTHINEERS |
|---|---|
| Job Role: | Ultrasound Business Partner Service Support Engineer. |
| Experience: | (3-4 years). |
| Vacancy: | 25+ |
| Qualification: | BS Degree in Biomedical Engineering or related skills. |
| Salary: | AED 120,890/year. |
| Location: | Dubai - UAE. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
We enable healthcare providers with advanced technologies to improve patient outcomes through a digitally enabled journey towards expanding precision medicine, transforming care delivery, and improving patient experience, all enabled by Siemens Healthineers. We provide advanced diagnostic imaging, laboratory diagnostics, molecular medicine, digital health and enterprise services to an estimated five million patients worldwide every day, including patients throughout our global network. Over the past 120 years, we have developed over 18,500 patents and established ourselves as a leading medical technology company. We will continue to shape the future of healthcare as a global company with over 50,000 employees across 70 countries.
Job Description
Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global Ultrasound team as Business Partner Service Support Engineer based in Dubai, UAE.
Our global team:
Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Our culture:
Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.
Your tasks and responsibilities:
- Act as main point of contact to business partners for all customer services matters in your region
- Provide technical product support to business partners and share expert advice to ensure fast resolution times (remote or on-site)
- Proactively monitor ultrasound-system performance and business partner field actions using smart remote support solutions
- Take on the lead for escalations and drive collaboration within the organization to secure customer satisfaction
- Supervise execution of security-related updates and customer service related post market surveillance activities
- Track spare parts supply and ensure continuous transparency through close cooperation with material logistics
- Coordinate technical training for business partners and ensure required certification
- Team-up with our capital sales team to ensure seamless business partner experience and end-customer happiness
Your qualifications and experience:
- Degree in Biomedical Engineering or equivalent
- 5+ years’ experience as Medtech field service or technical engineers, an ultrasound background will be a strong advantage
- Proficient in using tools and service test equipment to repair and maintain capital medical equipment
- Advanced knowledge on IT hardware, software, and windows operating systems
- Proven ability to support field engineers and customers remotely
Your attributes and skills:
- Excellent communication skills, fluent in Arabic and English
- Strong ability to solve complex technical problems in a structured way
- Passion to work with customers and committed do delivery best services at all time
- Enthusiastic team-player with the ability to work across organizations, always striving for the best customer solution
- Flexibility to travel in the assigned region (20%)
** The grade mentioned in the job requisition is TENTATIVE and the final grade will be determined based on the successful candidate.
GDPR
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
Diversity and Inclusion
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, gender, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, and other categories protected by federal, state or local law. At Siemens Healthineers, we take our difference to heart. We are a strongly knit team of 50,000 Healthineers all driven by the purpose of enhancing the quality of healthcare. We value diversity and inclusion and are committed to equality for all. Our people are all talented in their own unique way. Our diverse backgrounds, experiences and ideas enable us to push boundaries and create new innovative technologies for our customers and patients all over the world. Working with us, you will be part of an international working environment made up of diverse teams and cultures, an environment where everyone is valued and recognized.
Additional Information:
Organization: Siemens Healthineers
Company: Siemens Healthcare FZ LLC
Experience Level: Experienced Professional
Job Type: Full-time
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