| Company: | Beckman Coulter Diagnostics |
|---|---|
| Job Role: | Biomedical Customer Technical Support Engineers |
| Experience: | Fresher's (0-2 years) |
| Vacancy: | 10+ |
| Qualification: | BE/B Tech ME/ M Tech |
| Salary: | 60,000$ Per Annum |
| Location: | Miami, Florida, USA |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
About the Company:
In order to enhance the diagnostic laboratory's role in improving healthcare outcomes, we utilize scientific advancements, new technologies, and the passion and creativity of our teams. In hospitals, reference laboratories, and physician's offices around the world, our diagnostic systems are used in complex biomedical testing.
In addition to its Brea, Calif., headquarters, Beckman Coulter has more than 11,000 associates worldwide working to make the world a healthier place.
Primary Duties and Responsibilities:
- Positions on the first, second, or third shift. Rotation of weekends, holidays, and backfilling of vacation requests for team members will be required.
- In order to resolve or dispatch the appropriate resources at minimum company expense, provide general technical consulting to customers and company staff to distinguish between hardware, reagent, and software issues. A Miami, Florida campus associate will work there.
- Providing 24/7 customer service by taking customer calls.
- Providing technical support for existing customers by phone and by electronic means (e.g. e-mail).
- Ability to work efficiently and use the most cost-effective solution to resolve customer issues.
- Beckman Coulter's general inquiries are handled across all of its functions.
- When a call cannot be resolved over the phone, assign it to field service.
- Monitor instruments proactively with remote diagnostics.
Analyses/Administration:
- Data collection, analysis, and complaint classification in accordance with FDA requirements
- Ensure that all aspects of customer interactions and issues are captured and documented in an Oracle database.
- Adherence to and implementation of defined procedures and practices
- Expanding Beckman Coulter product offering continues to build on current knowledge.
Any Graduate in (biology, clinical laboratory science, biomedical engineering, electrical engineering or chemistry)
Experience in customer service for 1-2 years
Experience in customer service for 1-2 years
- Problem-solving and critical thinking skills demonstrated
- Identified and investigated the root cause of issues
- Bachelor of science degree, biomedical engineering, electrical engineering, chemistry
- An understanding of electromechanical instruments and previous experience troubleshooting
- Prior experience at a call center for medical technology or in a laboratory
- An ERP or CRM system, preferably Oracle, is preferred
The Danaher company is dedicated to building and sustaining an inclusive and diverse culture. Diversity and inclusion are key priorities for the company, and they are deeply ingrained in our core values. Throughout its business units, Danaher Corporation is committed to equal opportunity and considers applicants for all positions without regard to their race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, or gender identity.
As an equal opportunity employer, Danaher Corporation and all Danaher Companies evaluate qualified applicants based on their qualifications, regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, or other characteristics protected by law. You can download the "EEO is the Law" poster here.
Join Our What'sApp Groups Click Here
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
.jpeg)
.jpeg)
No comments:
Post a Comment