| Company: | MICROSOFT |
|---|---|
| Job Role: | Customer Engineer (Big Data). |
| Experience: | Freshers (0-2 years). |
| Vacancy: | 37+ |
| Qualification: | BE/B.Tech, ME/M.Tech, MBA or related skills. |
| Salary: | QAR 28,999/month. |
| Location: | Doha - Qatar. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
The mission of Microsoft is to empower every individual and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. As a result, our innovations have an impact on billions of lives around the world. We need your help to accomplish our mission. Microsoft Customer Experience and Success (CEnS) has over 15,000 employees globally and is responsible for the design, implementation, and strategy of Microsoft's end-to-end customer experience. Microsoft intends to become known as a customer experience company, enabling every organization, and every person, to achieve more by delivering a connected customer experience that delights customers and consistently exceeds their expectations. Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, leading to greater customer satisfaction, retention, and growth. Our organization is seeking people who are passionate about delivering customer success to help us build a future where customers come to us not only because of our industry-leading products and services, but also because we deliver a differentiated, connected customer experience rooted in our commitment to delivering on customer outcomes.
Responsibilities:
Customer Impact– 40%
- Participates in proactive delivery, identifies performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs) and represents them.
- Engage in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships and ensure accurate customer contact ability.
- Gathers customer feedback about products and services and incorporates it into decision-making and service delivery planning.
- Seeks information about the underlying needs of customers and recommends service delivery to meet those needs.
- Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
- Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
- Provides the most effective method of service delivery by analyzing trends and common themes across customers.
- Builds plans that consider potential obstacles and immediate and long-term consequences.
- Demonstrates expertise in a specific solution, or several products, feature functions, or services.
- Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.
Business Impact - 40%
- Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
- Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
- Where appropriate, prioritizes managed IP/community IP re-use to accelerate customer outcomes
- Contributes to IP creation and updates by identifying gaps through delivery
- Participates in relevant communities to share expertise and learn from others
Individual Impact - 20%
- Consistently applies “lessons learned”, model personal accountability & teamwork.
- Supports industry solutions and customer business outcomes on the Microsoft platform by driving innovation.
- Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.
- Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
- Displays self-learning mindset through aligning individual skill sets with team/area needs and through continuous up skilling to align with Customer Success goals
- Make sure delivery meets/exceeds all operational excellence guidelines and best practices
Qualifications:
Experience with one or more Big Data or Analytics Products and Services like:
- The Azure Data bricks service,
- Azure Hindsight
- Azure Data Factory
- Azure Cosmos DB, NoSQL Services, MongoDB
- Azure Data Lake gen2 (a.k.a. Azure Storage Account)
- Apache Hadoop, Spark, Hive
- Cloud Streaming technologies (Azure Stream Analytics, Apache Storm)
- Linux, Apache, and other open-source technologies.
- Azure Purview Experience with Data Governance
- Azure Synapse and Data warehouse experience including Synapse Serverless Offering
Developer Experience: Python, Scala
- End to End Data Engineering implementation experience including but not limited to Data Ingestion framework, Data Quality Framework, Data processing and governance frameworks.
- Experience in Microsoft Azure Cloud Data Services such as Azure SQL Database, Azure Analysis Services, Azure Event Hubs/IoT Hub, Microsoft BI technologies including Power BI and Analysis Services
- Experience in one or more of these areas desirable
- Prior job experience in Data Engineer workloads with Azure HDInsight, Data bricks or other products services like Hadoop, Cloud era, Spark, Python
- Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.
- Experience with the Apache Hadoop ecosystem (HDFS, YARN) and related components (Spark, Hive, Impala, Kudu, Solar, etc.) and ability to discuss pro/cons of centralized architecture for data management and data access
- Experience in Solution Architecture/Engineering. Ability to listen customer requirements, brainstorming and propose solution architecture, further hands-on with samples. Ability to design, build and demonstrate real business value for this products/services.
- Knowledge about Databases technologies backgrounds (SQL Server, Oracle, DB2, MySQL/MariaDB, other structured databases)
- Programming & debugging experience Well-verse with consuming API of varied Azure Services
- Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
- Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
- Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
- Being able to distill, prioritize, and act on feedback from a variety of sources
- Strong presentation skills and the ability to communicate with a variety of different audiences
- Ability to match technical solutions with customer business requirements
- Capacity to effectively recognize and adapt to change
EEO
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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