| Company: | AMAZON |
|---|---|
| Job Role: | HR Contact Center Associate. |
| Experience: | Freshers (0-1 years). |
| Vacancy: | 40+ |
| Qualification: | Graduate degree in bachelor's degree or related field. |
| Salary: | 8.6 LPA. |
| Location: | Hyderabad - India. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Amazon is committed to fostering a diverse and inclusive work environment. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Description:
Become a part of Amazon's Employee Resource Center (ERC) team and make a positive impact on Amazonians. Amazon's Employee Resource Center provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries via various contact channels - phone, Web, and chat. Amazon employees use the ERC to find answers to their questions and to solve complex HR problems. About 900 ERC associates support Amazon employees in 49 countries and 14 languages. ERC associates are located in nine locations worldwide. The Human Resources Contact Center team is currently expanding to provide disability, leave, and accommodation services. As team members, they interact directly with Amazon employees and provide accurate information and resolve issues in a way that builds trust. When interacting with virtual contact center agents, the associate must ask probing questions, follow business processes with high attention to detail, use multiple resources effectively for finding the right information, and communicate effectively with employees. An ability to take ownership, communicate effectively, and handle sensitive situations with care are key attributes for this position. According to the company's needs, the expected assignment for this position is 5-7 months.
As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be:
- Serve as the first point of contact for any questions regarding leaves, disabilities, and accommodations
- Maintain a high degree of customer focus on all employee contacts, ensuring they are accepted and resolved
- Refer to documentation such as frequently asked questions and standard operating procedures to resolve queries, and escalate if they cannot be resolved
- Personalized conversations that build customer trust
- Receiving phone calls and entering contacts into the shared service case management system
- Partner with partner teams to keep up-to-date on process changes, resolve issues across functions quickly, and consult on improving processes
- Be available to work a variable shift between 5:00 PM IST and 8:30 AM IST, Sunday through Saturday, depending on business demands.
Qualification:
- Graduate degree in bachelor's degree
- Freshers are eligible
- Experience in customer service, human resources, or contact centers.
- Knowledge of Microsoft Office and other computer or internet-based programs.
- Possess expertise in dealing with customer contacts, queries, and resolutions.
- Experience managing customer contacts in a fast-paced environment.
- Capable of adapting to constantly changing workloads.
- A high level of attention to detail is required to follow an existing process.
- Excellent command of the English language, both verbally and in writing.
Preferred Qualifications:
- Experience with Contact Centers, Customer Services, Human Resources, or equivalent positions.
- Knowledge of Leave of Absence and Accommodations under US law.
- Working knowledge of SalesForce or similar programs.
- 1 year experience in the field of leave and/or accommodations, including: previous work in an absence or disability claim management role, working with case management systems, determining eligibility, establishing/implementing a case management plan, and determining the appropriate benefits depending upon the situation.
- Understanding of US federal and state leave and disability laws
- Experience in Human Resources
- Experience managing customer contacts in a fast-paced environment.
- Adaptable to constantly changing workloads.
- A high level of attention to detail is required to follow an existing process.
Important notes:
- We are allowing all our employees to work from home till the COVID-19 situation eases and you will also be able to work from home from your current location.
- As soon as the situation eases (or) as required, you are required to relocate to your place of posting (Hyderabad). However you will continue to work from home even after relocating to Hyderabad.
- PAN card is mandatory to apply for this role.
How To Apply For Amazon Jobs 2022?
Eligible candidates apply for this drive in online by following the link ASAP. Venue details will be shared with shortlisted candidates through e-mail.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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