| Company: | GE HEALTHCARE |
|---|---|
| Job Role: | Technical Support Engineer - X-ray/Vascular. |
| Experience: | (2-5 years). |
| Vacancy: | 20+ |
| Qualification: | Bachelor’s degree in Electrical, Mechanical, or Biomedical Engineering, or related field. |
| Salary: | $95,900 USD/year. |
| Location: | USA. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
The GE Group is a diversified technology, media, and financial services company dedicated to creating products that make lives better. From aircraft engines and power generation to financial services, medical imaging, television programming, and oil and gas, GE employs over 300,000 people worldwide and operates in more than 100 countries. The Oil & Gas business at GE is a global leader in the development and delivery of advanced products and services for the oil and gas industry. As a result of the rapid expansion of its technology base, GE Oil & Gas is capable of addressing the largest and most complex engineering and application challenges on its own. Therefore, whether it is the world's largest LNG compression trains, re-injection of sulfur gas, enhancing the safety and productivity of oil and gas pipelines, or equipment for the production of oil and gas in harsh environments, GE leads the way. We are building a world where everything works for GE (NYSE:GE). Since 1899, GE has invented the future of industry, and today the company's dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE's people are diverse and dedicated, working with the highest level of integrity and focus to fulfill GE's mission and deliver for its customers.
Job Description Summary:
As a Technical Support Engineer (TSE I), you will be the technical resource for service-related escalations supporting X-ray and Vascular; and will be responsible for driving customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FEs), Client Service Technicians (CSTs), and Customers experiencing system performance issues. At GE Healthcare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.
Responsibilities :
- Remote and on-site technical support for X-ray and Vascular.
- Support FE's, CST's, and customers remotely and onsite using successful, effective field experience and knowledge.
- Updating knowledge of modality products, service expertise, and tools to maintain "field advisor" status.
- Implement the GEHC escalation process as needed, collaborating with local customer and national support to define and support implementation of corrective action plans to resolve customer issues as quickly as possible.
- Drive service effectiveness with the "Game plan" tool. Contribute to knowledge
- PSDB (Problem Solution Database).
- Improve productivity tools through idea generation, workout attendance, and small projects as needed.
- Support the cost improvement initiatives for material and purchased services.
- Serve as a change agent/ field advisor in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national moderation program execution, and new product introduction support.
- Enhance business processes to maximize competitiveness and enable business growth.
- Increase the number of customer systems connected to the internet to improve remote troubleshooting and remote fix rates.
- Working with Modality/Service Engineering, Product Engineering and Field Support specialists to improve product quality, serviceability, and resolve formal customer escalations.
- Coaching and training FEs to ensure their technical and customer skills are up-to-date and meet the needs of the business. May occasionally serve as a subject matter expert (SME) for FE training through the Service Quality Standard (SQS) training curriculum.
- Improve field processes such as pre-processing
- Work performed by PMs, PM cycle time, remote TTR work, field work
- Based technical training to support the use of remote diagnostic troubleshooting tools and processes.
- Improve field quality by including hazardous/non-hazardous complaints in Track wise.
- Visit customer sites to support installations, FMIs, and customer escalations (CSOs).
- Maintain and enhance modality knowledge, including: Networking / Dicom / Insite / PACS / OS field service experience, understanding of legacy (insert modality) products. Knowledge and experience with Common Service Desktop, CRM, and other remote tools as needed.
Qualifications :
- An FE II, or FE III, or the equivalent outside of GE with regard to the repair and maintenance of X-ray and Vascular systems; demonstrated ability to handle/resolve technical issues with advanced knowledge of applicable systems.
- A high school diploma or GED AND 8+ years of service experience servicing mechanical or electrical equipment,
- Associate’s or Bachelor’s degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment
- A military education equivalent to an Associate's or Bachelor's degree AND 5 years of experience servicing mechanical or electrical equipment.
- Must have consistently performed as an FE II, or an FE III, or the equivalent external to GEHC for a period of 5 years before consideration
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional Information:
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
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