| Company: | COGNIZANT |
|---|---|
| Job Role: | Service Desk Consultant. |
| Experience: | Freshers. |
| Vacancy: | 20+ |
| Qualification: | BE/B.Tech, ME/M.Tech, MBA. |
| Salary: | $ 90700/year. |
| Location: | Mesa - Arizona - USA. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Cognizant consulting
Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and organisational change capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a hard-working organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we’re growing!
This position is open to Qualified individuals in the United States.
This position is in Mesa, AZ
Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about adopting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Roles/Responsibilities:
- Managing and resolving incidents efficiently to minimize downtime and ensure business continuity.
- Ensure timely and effective resolution of user issues and requests.
- Provide expert guidance on the use and optimization of ServiceNow for incident management and service delivery.
- Develop and implement standard processes for incident management and service desk operations.
- Collaborate with multi-functional teams to identify and address technical issues proactively. Monitor system performance and implement improvements to enhance reliability and efficiency.
- Conduct regular reviews of incident management processes and make recommendations for improvements.
- Train and mentor team members to enhance their technical skills and knowledge.
- Ensure compliance with company policies and industry standards in all technical operations. Prepare and present reports on incident management and service desk performance
- Drive continuous improvement initiatives to enhance service delivery and user satisfaction. Use data and analytics to identify trends and areas for improvement in incident management and service desk operations
Required Skills
ITIL - 4-5
Windows OS 4-5
ServiceNow 1-2
The annual salary for this position is between $60,000 - $75,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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