| Company: | Cognizant |
|---|---|
| Job Role: | Process Executive-Voice |
| Experience: | Freshers (0-2years): |
| Vacancy: | 2+ |
| Qualification: | BE/BTech,MCA |
| Salary: | Upto Rs.25000 |
| Location: | Bengaluru,India |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Start Date: | 5-11-2021 |
Business/Customer:
- • Connect with the client through different channels, including visit support.
- • Effectively convey data on items/administrations and additionally investigate issues inside the predetermined time periods as settled upon with the customer, in a way that is reasonable by the end client/client.
- • Create, check and transfer stock keeping units into the ERP.
- '• Meet interaction SLAs/measurements – usefulness and quality focuses inside the set up timetables.
- • Ensure process rules are observed and met as reported.
- • Adhere to security rehearses set by association.
- • Coordinates with sellers appointed to determine Events.
- Adhere to day by day plan by being accessible to accept inbound calls as booked.
- • Answer inbound calls from investors and forthcoming investors Promptly react to customers' phone requests and guarantee that their requirements are met with exactness and polished methodology.
- • Ensure account confirmation methodology are followed.
- • Adhere to CPU call taking care of necessities while associating with clients.
- • Respond to explicit record and procedural data demands including balances, shutting costs, portfolio execution and statements.
- • Listen effectively and test to decide customer needs.
- • Actively settle customer issues.
- • Maintain investor accounts on the fitting frameworks.
- • Escalate issues when important.
- • Keep supervisory group educated regarding customer input.
- • Make outbound followup calls to investors in light of issues which can't be settled pointofcall.
- • Maintain a comprehension of the frameworks needed to start investor exchange and support demands.
- • Remain forward-thinking with respect to Stock Transfer items, administrations and frameworks.
- • Maintain working information on customer items that CPU upholds.
- • Maintain working information on CPU strategies and methods.
- • Complete broad continuous preparing to keep up with ability in monetary business sectors and instruments.
Individuals.
- • Record own participation and time sheet related information.
- • Contribute to and take an interest proactively in information sharing meetings.
- • Complete obligatory preparing for self as recognized.
- • Align individual objectives with group destinations (work strongly with the group).
- • Participate and add to hierarchical exercises.
- Telstra:
- • Schedule and oversee arrangements for experts premise availibility to entry and client.
- • oversee customer expectaions and complaint taking care of.
- • guarantee exact activity on framework and SWI (Standard work directions) followed.
- Client support
- Client Experience
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How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
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