Logo Courtesy: Siemens Healthineers
LOCATION: Chennai, India; Tiruchi, India
ROLE: Customer Services
JOB ID: l 178430
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Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
• Communicating and accept all operative advices from the Customer Care Center.
• Supporting the Server Service process and ensure optimally
performance in all process activities related to within his/her area of responsibility
• Escalate incidents according to the defined parameters and inform
The Customer care Center on all escalastion issues
• Inform Uptime Service Center on all escalation issues
• Report any customer complaints with proper documentation
• Ensure the proper use of tool & test equipment and report the usage on any related service report.
• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
• Maintain highest customer satisfaction, in particular within the frameworks of Siemens Healthcare, Customer Services
• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
Job ID: 178430
Organization: Siemens Healthineers
Company: Siemens Healthcare Private Limited
Experience Level: Experienced Professional
Job Type: Full-time
WEB:https://www.siemens-healthineers.com/
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